- Verify the app listing in the official store before installing.
Key Features
**App won’t open or loads forever:** restart the phone, switch networks, and update the app. Clearing cache (Android) or reinstalling can also help.
Who Should Use This
**Bills not showing:** re-check the linked account details, confirm the service identifier, and ensure you’re using the customer billing app rather than an employee portal.
- Use in‑app support to submit concerns and track ticket status.
- Verify the app listing in the official store before installing.
- Check bills or statements inside the customer self‑care experience.
**Payment went through but not reflected:** wait for processing, then check transaction history. If it persists, collect the reference number and contact support through the in‑app help flow.
**Login errors:** confirm your credentials, try password reset, and avoid VPNs if they trigger security checks.
**App won’t open or loads forever:** restart the phone, switch networks, and update the app. Clearing cache (Android) or reinstalling can also help.
**Bills not showing:** re-check the linked account details, confirm the service identifier, and ensure you’re using the customer billing app rather than an employee portal.